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A Better Approach to Tech Management

Our Process

A Better Approach

The technology required to do business has become increasingly complex. At the same time, vendor support resources keep shrinking. This creates a situation where your IT team has to spend more and more time identifying needs, finding solutions and troubleshooting problems.

That’s where Serviam comes in…

Dedicated to filling this potentially debilitating support gap, we’re your partners. We manage your technology stack to streamline workflows, reduce expenses, negotiate contracts and hold vendors to their word. And this frees up your team to focus on what’s really important – turning your goals into reality.



Lifecycle Management

Strategic Assessment

Identify opportunities, risks and alignment gaps to ensure your technology investments support long-term business goals.

Learn More About Our Strategic Assessment


From Discovery to Implementation

Our lifecycle management process is designed to build long-term relationships and provide you with one reliable point of contact for all your business technology vendors.

We solve complex technology by providing:

  • A clear view of your existing inventory, vendor relationships, technological footprint and expenditures.
  • A roadmap outlining how technological change will be executed to ensure alignment with your strategic plan.
  • A governance process for measuring and managing your contractual environment on an ongoing basis​.

We understand that navigating complex challenges requires more than just off-the-shelf solutions—it calls for insight, flexibility and a partner who truly listens. With firsthand experience in the kinds of obstacles you’re facing, we approach every engagement with empathy and a commitment to uncovering what will work best for you. Our team brings both strategic thinking and practical know-how to the table, ensuring that we align with your goals from the start. And we’re always just a phone call away.

As a vendor-agnostic service company, we are not bound by affiliations or limited product offerings. This allows us to evaluate a wide range of options and make unbiased recommendations tailored specifically to your situation. Whether you’re looking for a scalable solution or a long-term strategic plan, we work diligently to present choices that match your unique needs—not someone else’s sales targets.

1. Business Challenges

We work with you to:

  • Establish organizational goals and overall business objectives.
  • Evaluate your current environment (legacy network, applications and equipment) and its alignment with organizational goals and business objectives.
  • Project your future business direction and business requirements.
  • Identify gaps and desired outcomes from investment in IT infrastructure.

2. Solution Development

Once we understand your unique challenges, we’ll:

  • Take inventory of your existing stack to assure alignment with proposed solutions to ensure compatibility.
  • Develop and evaluate solutions that meet your technological, financial and risk-mitigation objectives.
  • Compare solutions on an “apples-to-apples” Total Cost of Ownership (TCO) basis.
  • Leverage your internal technical skills and resources to ensure sustainability in managing the chosen environment.
  • Represent all carrier and service provider solutions so you don’t need to deal directly with multiple providers.

3. Deal Negotiation

When you’ve settled on the right solutions for your needs, Serviam will:

  • Secure the best possible pricing through a managed competitive bidding process and by leveraging our unique insight into industry pricing models.
  • Ensure your contract includes industry-leading terms and conditions that take into account your unique business requirements – both current and future.
  • Identify potential “hidden” or “soft” costs that could dramatically impact the TCO associated with your deployment and negotiate terms and conditions which can help protect you from common occurrences.

4. Solution Deployment

We’ll be there every step of the implementation process, including:

  • Providing project management support.
  • Addressing technical, contractual and logistical issues through effective carrier collaboration.
  • Ensuring the installed solution meets all technical, performance and economic objectives.
  • Coordinating vendor, internal and third-party resources, minimizing impact on your staff and meeting business delivery timelines.

5. Ongoing Support

As your technology partner, we provide on going support:

  • Resolving chronic issues and billing challenges.
  • Consolidating financial reporting to ensure complete visibility into budget impacts.*
  • Evaluating ongoing changes to new and existing requirements to ensure continued alignment with solutions.
  • Providing MACD support.
  • Managing contractual adjustments.
  • Providing quarterly business reviews to ensure ongoing validation of solution performance and viability.

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