Serviam’s name is taken from a Latin motto meaning, “I will serve.” It reflects the pivotal decision that founded the company in 2011 when executives at a Fortune 500 telecom vendor set out to address a critical service gap in their industry.
As Serviam’s founders, we believe that clients deserve proper guidance through the risks and complexity of telecom as well as a partner to provide ongoing management of their vendors.
Solutions Design
Find the right vendors and services for your business goals. This team identifies, evaluates, and provides recommendations that offer the best combination of quality and cost.
Project Management Team
Your new orders are tracked and monitored to ensure delivery in the shortest time possible. We also provide project management services for multi-site projects, RFPs and UCaaS/CCaaS implementations.
Account Management Team
Your team will have one simple point of contact for managing your telecom and IT vendor relationships. You’ll have support for escalations, billing, pricing inquiries and much more.
Financial Analysis Team
Telecom bills are notorious for their complexity. This team aggregates your invoices to validate the savings you negotiated and identify further opportunities for reducing costs.Here are just a few of the Technology Vendor Management challenges you can leave in our hands…
Serviam expedites service from a telecom vendor by leveraging industry relationships. Our Support Teams work to resolve issues while you keep moving forward, and they advocate for you in a way no one else can.
We work to ensure your billing matches your contract agreements with vendors. If credits are necessary, our team works with yours to get those squared away to give your team a peace of mind.
Our Support Teams use our proprietary software portal to keep your inventory clean. This ensures you’re able to find critical contacts and information quickly when you need to make changes or contact a vendor’s technical support.
Our Support Teams guide you to technical upgrades that maximize your productivity. They also alert you before it’s time to renew telecom contracts so there’s time to identify strategic opportunities for your pricing, contract terms and technology.
Vendor reps are constantly rotating, but Serviam has a detailed memory of what your company needs and plans to partner with you for the long haul.
A vendor rep is never going to tell you if you’re spending too much money. Serviam will. Their independent status paired with their determination to serve your needs first gives them the freedom to do what’s best for your company.
Industry expertise and relationships empower Serviam to serve you better. They know the right questions to ask and the right people to reach in order to solve problems and keep things moving.
